Customer Service Certificate Program (CSCP) Customer Service Foundations

This course builds foundational service skills by focusing on public sector expectations, de-escalation techniques, internal service dynamics, and communication etiquette.

This course builds foundational service skills by focusing on public sector expectations, de-escalation techniques, internal service dynamics, and communication etiquette. 

When
7/10/2026 9:00 AM - 4:00 PM
Eastern Daylight Time
Where
130 E. 1st Street Tifton, GA 31794 UNITED STATES
Registration
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Event Contact
Ms. Emily Davenport - Phone: (404) 852-1638

Program

Friday, 10 July 2026

Description
Creating the Customer Experience
Built on Maslow’s Hierarchy and Core Energy theory, this course introduces the SERVE model to help participants address emotional and behavioral needs while staying solution-focused and professional.
Time
9:00 AM - 12:00 PM
7/10/2026 9:00 AM
Customer Service Foundations
This course builds foundational service skills by focusing on public sector expectations, de-escalation techniques, internal service dynamics, and communication etiquette.
Time
9:00 AM - 12:00 PM
7/10/2026 9:00 AM
Excellence in Service: Customer Service Principles for Local Government
Participants learn how to shape public perception through first impressions, professionalism, and service recovery techniques. The course focuses on empathy, communication, and consistent service delivery.
Time
9:00 AM - 12:00 PM
7/10/2026 9:00 AM
Steady Under Pressure: Managing Emotions with Challenging Customers
.Attendees gain emotional regulation and de-escalation tools through the CALM and RISE frameworks. The focus is on self-awareness, boundary setting, and maintaining composure during difficult interactions.
Time
9:00 AM - 12:00 PM
7/10/2026 9:00 AM
Thriving with Emotional Intelligence
This advanced course includes the EQ-i 2.0 Assessment and introduces the AWARE model. Participants build deeper emotional intelligence skills to improve interactions with customers and coworkers in complex or emotionally charged situations.
Time
9:00 AM - 12:00 PM
7/10/2026 9:00 AM